Customer Experience Management and Text Analytics

What Customer Survey Practice Drives You Nuts the Most?

SurveySensum

JANUARY 18, 2024

I recently bought a new smartphone and received a customer satisfaction survey. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. But what ensued was a battle with my keyboard that I hadn’t signed up for.

Customer Survey

Customer Survey Close the Loop Start-ups Text Analytics

Net Promoter Score® 101: The Complete Guide

Lumoa

APRIL 3, 2018

83% of customers would trust recommendations from the people they know : colleagues, family, friends, etc. That time, customer experience management was still unknown to the most of the business doers. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??Note:

Net Promoter Score

Net Promoter Score NPS Touchpoint Text Analytics

Tech Customer Success

What Customer Survey Practice Drives You Nuts the Most?

Net Promoter Score® 101: The Complete Guide

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